Clinical Care Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Clinical Care Specialist to join our team at Allergy Partners. As a key member of our healthcare team, you will provide professional patient care in our office, utilizing your expertise to deliver high-quality services to our patients.
Responsibilities:
- Takes patient history, and records the information in the patient's chart.
- Confers with physicians about new patient findings and potential diagnosis and implements patient care plans, instructs and counsels patients, and records progress.
- Prescribes medications to the extent allowable by state guidelines and clinic protocols.
- Formulates and updates patient care plans; consults with physicians as needed.
- Performs patient education duties; shows immunotherapy videos, hands out brochures, and directs patients to specific Internet sites for more information.
- Transmits prescription requests to pharmacy; documents action in patient chart and obtains physician signature of approval.
- Oversees appointment bookings and ensures emergency situations are scheduled appropriately; maintains timely flow of patients.
- Returns patient phone messages at designated times throughout the day; documents action taken in patient chart.
- Triages incoming telephone calls; instructs patient and family regarding treatment instruction, then documents action taken in patient chart.
- Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
- Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Typical Physical Demands:
Position requires full range of body motion including manual and finger dexterity and eye-hand coordination. Involves standing and walking. Employee will occasionally be asked to lift and carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular basis.
Typical Working Condition:
Employee will have frequent exposure to communicable diseases, toxic substances, needle sticks and other conditions common to a clinic environment.
Qualifications:
- NP degree required.
- At least two years of experience in a physician office or hospital.
- Ability to make independent decisions about patient care.
- Experience diagnosing and treating patients.
- Knowledge of managed care basics, and experience working with a managed care and Medicare.
- Ability to use email and interact with Internet.
- Knowledge of practice management and word processing software.
- Good communication skills.
- Neat, professional appearance.
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