Hostperson, Orchid Court Breakfast

Join our team as a Hostperson at the luxurious Fairmont Orchid, where you will provide exceptional service to our guests in the Orchid Court breakfast area.

We are seeking a highly motivated and detail-oriented individual to join our team as a Hostperson. As a Hostperson, you will be responsible for providing a warm and welcoming experience for our guests, ensuring that they feel valued and cared for throughout their stay.

• Provide exceptional service to guests, ensuring that they feel valued and cared for throughout their stay.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control.
• Prepare for anticipated dining traffic by creating communication for servers and designating server section assignments.
• Ensure guests receive a warm welcome, timely service, and a fond farewell using guest names to offer a personalized service.
• Maintain menus to ensure we always have an adequate clean supply.
• Ensure cleanliness and orderliness of the host stand, including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table).
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire and life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership Program. An exciting future awaits.