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Coffee and Smoothie Shop Supervisor
2 months ago
We are excited to announce the opening of a new drive-thru coffee and smoothie establishment, and we are seeking a skilled manager to bring this vision to fruition.
ROLE SUMMARY
The Store Supervisor will oversee all aspects of staffing, sales, and daily operations. This position requires building and leading a dedicated, customer-focused barista team, maintaining a vibrant work environment, driving sales growth, and exemplifying an engaged leadership approach.
KEY RESPONSIBILITIES
- Deliver a consistent and high-quality customer experience through effective staffing, precise execution of beverage recipes, and nurturing an exceptional service atmosphere.
- Ensure the store is visually appealing, clean, and adheres to food safety and equipment standards.
- Recruit, hire, train, and mentor staff to uphold company standards in customer service and operational excellence.
- Provide continuous performance feedback and development opportunities for team members, recognizing individual motivators and offering constructive guidance to enhance performance.
- Maintain employee accountability through a structured disciplinary process.
- Assess daily and weekly staffing needs based on business demands and create appropriate work schedules.
- Implement diverse scheduling to foster employee growth, meet operational needs, and maximize sales potential during all business hours.
- Contribute to the store's profitability by identifying sales opportunities and managing expenses effectively.
- Uphold company standards in personal and store performance metrics.
- Encourage team involvement in setting store objectives and developing actionable plans to achieve them.
- Ensure accurate execution of cash handling, point of sale operations, safety protocols, and other operational procedures.
- Prepare and maintain daily, weekly, and quarterly financial reports.
- Hold ultimate responsibility for the store's operational success.
- Exhibit regular and reliable attendance.
QUALIFICATIONS
- Proven ability to teach and lead a team effectively.
- Strong communication and interpersonal skills.
- Genuine passion for customer interaction.
- Dynamic, adaptable, and fast-paced work style.
- Ability to collaborate effectively within a team setting.
- Excellent problem-solving, multitasking, and organizational skills.
- Capacity to anticipate and address customer needs proactively.
- Minimum of 2 years of supervisory experience in a food service or retail environment.
- Physical ability to perform hands-on tasks consistently throughout the day.
- Capability to lift and carry objects weighing up to 50 pounds on occasion.
- Ability to stand for extended periods and navigate the workspace effectively.
- Strong auditory, visual, and verbal communication skills in a bustling environment.
- Willingness to engage in occasional stooping and climbing activities.
Disclaimer
The responsibilities and skills outlined here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of duties and responsibilities associated with the position.
Job Type: Full-time
Benefits:
- Employee discounts
- Health insurance
- Paid time off
- Paid training
Work Environment:
- Coffee shop
- Quick service café
Supplemental Pay:
- Bonus opportunities
Work Location: One location
Pay: $37,000 - $50,000 per year
Shift:
- 8-hour shifts
- Day shifts
