Customer Service Specialist

4 days ago


Attleboro, Massachusetts, United States Sensata Technologies, Inc. Full time
Job Overview
Sensata Technologies, Inc. is seeking a skilled Customer Service Representative to join our team of professionals in the aerospace industry. This critical role involves interacting with customers, maintaining positive relationships, and ensuring timely resolution of customer requests.

Responsibilities:
* Daily communication with customers regarding orders, schedule changes, and production cycle status
* Management of designated customers' orders and dynamic schedules through customer-enabled portals
* Detailed order review and entry into Sensata ERP system
* Maintenance of customer-specific records in Sensata ERP system
* Collaboration with cross-functional teams to ensure customer requests are handled appropriately
* Resolving production scheduling, shipping, or invoicing issues
* Administration of customer product returns, warranty claims, and repair quotes
* Voice of customer reporting, including customer scorecards and resolution of claims
* Recognition of add-on business opportunities

Requirements:
* Bachelor's degree (preferred)
* 3-5 years of customer service experience (preferably in aerospace or high-tech manufacturing)
* Excellent computer skills, including Microsoft Office applications and Oracle-based products
* Strong communication and interpersonal skills

This position requires eligibility to obtain authorization under ITAR and/or EAR. Non-US Persons may not be eligible for authorization.

About Us
Sensata Technologies, Inc. is a global industrial technology company striving to create a safer, cleaner, more efficient, and electrified world. Our broad portfolio of mission-critical sensors, electrical protection components, and sensor-rich solutions helps customers address complex engineering and operating performance requirements. With over 19,000 employees and global operations in 15 countries, we serve customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

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