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Pharmacy Operations Manager

2 months ago

Midland, Texas, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for overseeing the day-to-day operations of our pharmacy, ensuring efficient workflow, and providing exceptional customer service.

Key Responsibilities
  • Pharmacy Operations: Assist pharmacists in delivering patient care, including patient registration, prescription data entry, and medication preparation. Ensure tasks are completed on-time and hold others accountable for efficient workflow.
  • Customer Experience: Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer complaints and answer non-clinical questions to ensure a positive customer experience.
  • People & Performance Management: Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination. Accountable for technician hiring, on-boarding, training, and scheduling.
  • Training & Personal Development: Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
Requirements
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
  • Previous people management/leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.