Service Writer

Job Summary:

We are seeking a highly skilled Service Writer to join our team at L&M Fleet Supply. As a Service Writer, you will be responsible for providing exceptional customer service, scheduling and tracking service and repair activities, and acting as a liaison between our shop technicians and customers.

Key Responsibilities:

• Provide a high level of customer service, ensuring customer satisfaction and loyalty
• Schedule and track service and repair activities, including ordering parts and assisting customers with special orders
• Act as a liaison between shop technicians and customers, providing sales assistance and POS functions
• Maintain the overall coordination of shop operations within the store
• Collaborate with team members to ensure seamless service delivery

Requirements:

• Previous experience in customer service, automotive, and/or small engine repair
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Basic computer skills and knowledge of POS systems

What We Offer:

• A competitive hourly rate, with opportunities for advancement
• A comprehensive benefits package, including health and dental insurance, 401(k) plan, and paid time off
• A dynamic and supportive work environment, with opportunities for professional growth and development

About Us:

L&M Fleet Supply is a leading provider of automotive and small engine repair services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers and team members.