Field Service Technician
1 day ago
Company Description:
SOAR Consulting is a leading provider of on-road load-handling equipment, intelligent services, and smart and connected solutions. Our customers range from single truck owners to international fleet operators across various industries. With a proud 75-year history, we are committed to inspiring and shaping the future of intelligent load handling.
The company's product line consists of class-leading load-handling equipment, including loader cranes, forestry and recycling cranes, truck-mounted forklifts, skip loaders, and hooklifts, and tail lifts. We have award-winning service and crane operating systems, providing intelligent services and smart and sustainable solutions that add value to our customers.
Job Description:Main Responsibilities:- Perform service, preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment on equipment at external or company locations in line with Manager's instructions.
- Contribute to productive customer relationships and follow Best Practices in all administrative and technical activities.
- Stay up-to-date with technical developments as shown in internal service bulletins and follow technical courses when instructed by District Service Manager applicable to equipment.
- Stay up-to-date with technical specifications of relevant equipment.
- Respond to customers in a way instructed by the District Service Manager to maximize customer satisfaction by following company's Customer Satisfaction Guidelines.
- Inspect, troubleshoot, report, plan, and then conduct service or repair as instructed by District Service Manager.
- Submit regular reports and keep adequate records by maintaining documentation in line with agreed standards.
- Make judgments about the most cost-effective and efficient approach to providing service.
- Maintain documentation to ensure accurate invoicing to the customer.
- Manage and protect the security and traceability of spare parts.
- Recognize sales opportunities and communicate to District Service Manager.
- Continuous Improvement by providing feedback to District Service Manager to support continuous quality improvement, coach/tutor junior colleagues and trainees as necessary, and conduct self at all times in a way that promotes a positive image of the company's brand and follow rules of the Quality System.
- Driving license.
- Minimum high school education/GED; Technical or Secondary College Preferred.
- 3+ years of mechanical, hydraulic, or electrical operations or military equivalent experience.
Compensation and Benefits:
SOAR Consulting offers a comprehensive benefit package, including health, vision, dental, and voluntary life/disability insurance upon the first date of employment. A 401k program with company match, personal time off, and company-paid holidays. You may also be provided with a company cell phone, laptop, and credit card, all to be used for the purpose of conducting company business. A tremendous opportunity for career growth and competitive salary commensurate with experience.
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