Shift Leader

1 week ago

Poughkeepsie, New York, United States Dunkin' Full time
About the Role

We are seeking a highly skilled and motivated Shift Leader to join our dynamic team at Dunkin'.

As a Shift Leader, you will be responsible for coaching Crew Members throughout their shift to execute Dunkin' operational standards and deliver a great guest experience.

Key Responsibilities
  • Coach and develop Crew Members to achieve operational excellence and deliver exceptional guest service.
  • Deploy team members effectively to meet guests' needs and service standards throughout the shift.
  • Support training of Crew Members as directed by the Restaurant Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during the shift.
Operations Excellence for Guest Satisfaction
  • Hold guests as the highest priority and role model exceptional guest service.
  • Drive a sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout the shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout the shift.
Profitability
  • Ensure restaurant standards and marketing initiatives are properly executed during the shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout the shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during the shift.

What We Offer

  • Cash Tips
  • Career development and growth
  • Discounted college degree program
  • Competitive Pay and Weekly Wage
  • Direct Deposit for convenience
  • Free break Meals (restrictions apply)
  • Paid Time Off*
  • Healthcare and Dental*
  • Bereavement leave*

Requirements

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma (or equivalent)

Location

Poughkeepsie Donuts 2580 South Rd, Poughkeepsie, NY 12601, USA

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