Membership Experience Representative
2 days ago
Job Summary
As a Customer Service Associate at Planet Fitness, you will play a critical role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Greet members, prospective members, and guests in a friendly and professional manner
- Handle all front desk activities, including answering phones, checking members into the system, and taking prospective members on tours
- Facilitate updates to member accounts as needed
- Respond to member inquiries and concerns in a timely and professional manner
- Contribute to maintaining a clean and organized club environment
Requirements
- Customer service background or experience
- Basic computer skills and knowledge of software applications
- A passion for fitness and health
- Excellent communication and interpersonal skills
- Punctuality and reliability
- Able to work in a fast-paced environment and adapt to changing situations
Why Join Our Team?
At Planet Fitness, we're dedicated to creating a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals. As a member of our team, you'll have the opportunity to make a real difference in people's lives and enjoy a fun and dynamic work environment.
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