Membership Experience Representative

2 days ago


Evans, Colorado, United States Planet Fitness Full time

Job Summary

As a Customer Service Associate at Planet Fitness, you will play a critical role in creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Greet members, prospective members, and guests in a friendly and professional manner
  • Handle all front desk activities, including answering phones, checking members into the system, and taking prospective members on tours
  • Facilitate updates to member accounts as needed
  • Respond to member inquiries and concerns in a timely and professional manner
  • Contribute to maintaining a clean and organized club environment

Requirements

  • Customer service background or experience
  • Basic computer skills and knowledge of software applications
  • A passion for fitness and health
  • Excellent communication and interpersonal skills
  • Punctuality and reliability
  • Able to work in a fast-paced environment and adapt to changing situations

Why Join Our Team?

At Planet Fitness, we're dedicated to creating a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals. As a member of our team, you'll have the opportunity to make a real difference in people's lives and enjoy a fun and dynamic work environment.



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