Current jobs related to Customer Experience Director - Pleasant Grove, Utah - Whistic

  • Customer Experience Director

    2 weeks ago

    Pleasant Grove, Utah, United States beBee Careers Full time

    Senior Management PositionThe Assistant General Manager is a senior leadership position that reports directly to the management team. This role requires a highly motivated and experienced leader who can drive business growth, deliver exceptional customer experiences, and develop and implement effective business strategies. Key responsibilities include...

  • Director of Customer Experience

    2 weeks ago

    Pleasant Grove, Utah, United States beBee Careers Full time

    Key ResponsibilitiesDevelop and execute a comprehensive strategy that drives satisfaction, engagement, and loyalty across all service touchpoints.Build and lead a robust VoC program to capture customer feedback and drive enhancements that improve customer satisfaction and loyalty.Train and develop a high-performing customer care team to ensure they are...

  • Customer Success Director

    6 days ago

    Pleasant Grove, Utah, United States beBee Careers Full time

    Job Description:We are seeking a highly skilled Director of Customer Success to join our team. As a key member of our organization, you will be responsible for leading our Customer Success team in driving business growth through strategic planning, execution, and delivery.Key Responsibilities:Develop and execute a customer success strategy that aligns with...

  • Director of Customer Experience

    1 week ago

    Pleasant Grove, Utah, United States beBee Careers Full time

    In this pivotal role, you will be responsible for driving customer retention and loyalty through effective lifecycle management.You will develop and execute CRM campaigns to drive eCommerce revenue and improve conversion rates, while managing end-to-end email campaign processes from ideation to deployment and reporting.A key focus area is elevating Lifecycle...

  • Director, Customer Success

    2 weeks ago

    Pleasant Grove, Utah, United States Whistic Full time

    About WhisticWhistic is revolutionizing third-party risk management (TPRM) by eliminating slow, manual processes with industry-leading AI. Our platform empowers businesses to modernize their security workflows with automated assessments, on-demand vendor insights, and continuous risk monitoring-delivering results in a fraction of the time. At Whistic, we're...

  • Director, Customer Success

    2 weeks ago

    Pleasant Grove, Utah, United States Whistic Full time

    About WhisticWhistic is revolutionizing third-party risk management (TPRM) by eliminating slow, manual processes with industry-leading AI. Our platform empowers businesses to modernize their security workflows with automated assessments, on-demand vendor insights, and continuous risk monitoring-delivering results in a fraction of the time. At Whistic, we're...

  • Director, Customer Success

    2 weeks ago

    Pleasant Grove, Utah, United States Whistic Full time

    About WhisticWhistic is revolutionizing third-party risk management (TPRM) by eliminating slow, manual processes with industry-leading AI. Our platform empowers businesses to modernize their security workflows with automated assessments, on-demand vendor insights, and continuous risk monitoring-delivering results in a fraction of the time. At Whistic, we're...

  • Director, Customer Success

    2 weeks ago

    Pleasant Grove, Utah, United States Whistic Full time

    About WhisticWhistic is revolutionizing third-party risk management (TPRM) by eliminating slow, manual processes with industry-leading AI. Our platform empowers businesses to modernize their security workflows with automated assessments, on-demand vendor insights, and continuous risk monitoring-delivering results in a fraction of the time. At Whistic, we're...

  • Director of Customer Engagement

    2 weeks ago

    Pleasant Grove, Utah, United States beBee Careers Full time

    Role OverviewWe are seeking a highly motivated and experienced professional to join our team as our Director of Onboarding. This role offers an exciting opportunity to make a significant impact on our business by leading a team of Onboarding Specialists in delivering exceptional customer experiences. As a key member of our team, you will be responsible for...

  • Director, Customer Care

    2 weeks ago

    Pleasant Grove, Utah, United States Pura Full time

    Job Description Job Description Director, Customer Care Join Us at Pura—Reimagining Fragrance for the FutureAt Pura, we believe life is better when it smells good. Fragrance has the unique power to transform spaces, elevate moods, and create lasting memories. But we know it can do even more. That's why we're pioneering the future of fragrance, combining...

Customer Experience Director

2 weeks ago

Pleasant Grove, Utah, United States Whistic Full time
About Us

We are a values-driven organization that cares not only about what we accomplish but also how we accomplish our goals. Our core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we're looking for a like-minded individual to join our team.

The Opportunity

We are seeking a Director, Customer Success to build and scale our high-impact customer success program. You will be responsible for managing a high-performing CS team, developing and executing a CS strategy, establishing KPIs for customer retention and satisfaction, creating and refining customer lifecycle processes, implementing customer segmentation strategies, and more.

Your Skills and Qualifications
  • 7+ years of experience in CS or Account Management, with previous Director-level experience
  • Proven success leading and driving performance within a CS team in a SaaS or technology environment
  • Strong ability to build and execute strategies, drive accountability, and ensure follow-through across the team
  • Excellent communication, presentation, and relationship-building skills, with the ability to influence both internal and external stakeholders
What We Offer

We provide a comprehensive benefits package, including stock options, medical, dental, and vision insurance, company-paid life insurance, internet and wellness stipend, mental health benefit, paid parental leave, 18 Paid Holidays, 15 Days PTO, and 3 Whistic DNA Days.

We are committed to diversity, equity, inclusion, and belonging across three key dimensions: Workforce Representation, Fairness, and Inclusive Culture. We want you to be your authentic self at work and thrive in our inclusive environment.