Customer Experience Director for Pet Care Centers
3 days ago
At Petco, we're committed to creating a healthier, brighter future for pets, pet parents, and people. As a Solutions Manager, you'll play a key role in driving our vision of 'Healthier Pets.
Happier People.
Better World.'
The ideal candidate will have a proven track record of leading high-performing teams, developing strategic plans to drive sales growth, and fostering a culture of guest-centricity. You'll be responsible for coaching and mentoring partners in the art of selling and engagement, ensuring that every guest interaction is exceptional.
In this role, you'll work closely with the General Manager to hire, develop, and manage a team of talented individuals who share your passion for delivering outstanding customer experiences. You'll also be accountable for driving the implementation and execution of guest-centric programs, such as nutrition standards, companion animal sales, and seasonal promotions.
To succeed in this role, you'll need excellent communication and leadership skills, as well as a deep understanding of business acumen and critical thinking. You'll be proficient in using tools like Outlook, Word, Excel, and PowerPoint to analyze data, create reports, and develop presentations.
We offer a competitive salary of $65,000 - $85,000 per year, based on experience, plus benefits and opportunities for professional growth and development. If you're passionate about making a difference in the lives of pets and their families, we encourage you to apply.
This role requires a minimum of 2 years of management experience, preferably in a retail or service industry environment. A high school diploma or equivalent is required, with some college-level business or management courses preferred. You must be licensed to operate a motor vehicle and possess excellent organizational, communication, and computer skills.
We're an equal opportunity employer and welcome applications from diverse candidates. Please note that this role is expected to provide support during key sales hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking and customer carry-outs may require brief excursions outside the Pet Care Center.
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