Early Morning Backroom Associate
4 weeks ago
At Marshalls, we're all about delivering a highly satisfied customer experience. As a key member of our sales floor team, you'll embody our customer experience principles and philosophy, ensuring every customer leaves with a smile. Your role will involve:
- Engaging with customers, providing exceptional service, and ensuring a seamless shopping experience.
- Supporting and promoting our credit and loyalty programs to drive sales and customer loyalty.
- Maintaining a clean and organized store environment, adhering to operational, merchandise, and loss prevention standards.
- Collaborating with colleagues to achieve sales goals and support the needs of the business.
As a customer-focused individual with excellent communication and organizational skills, you'll thrive in this fast-paced environment. If you're passionate about delivering exceptional customer experiences and working in a dynamic retail setting, we'd love to hear from you
Key Responsibilities:
- Role model customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases/returns and count change back to customers according to established operating procedures.
- Promote credit and loyalty programs.
- Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
- Accurately process and prepare merchandise for the sales floor following company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to all labor laws, policies, and procedures.
- Support and participate in store shrink reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Other duties as assigned.
Requirements:
- Possess excellent customer service skills.
- Able to work a flexible schedule to support business needs.
- Possess strong communication and organizational skills with attention to detail.
- Capable of multi-tasking.
- Able to respond appropriately to changes in direction or unexpected situations.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Works effectively with peers and supervisors.
- Retail customer experience preferred.
Benefits:
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
Additional Benefits for Eligible Associates:
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
Starting Pay Range: $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Equal Employment Opportunity: We're an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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