Insurance Services Coordinator

7 days ago


Phoenix, Arizona, United States American Family Insurance Full time
About This Role

We are seeking an experienced individual to join our team as a P&C Licensed Wholesale Customer. In this role, you will serve as the first point of contact for customers and agents, providing support and resolution for service issues, requests, policies, procedures, and billing/account information.

Responsibilities
  • Provide exceptional customer service and support, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist agents and staff with carrier information and general processes and procedures to ensure seamless customer experience.
  • Prepare and release coverage and premium financing quotes, ensuring accuracy and completeness according to carrier specifications.
  • Process policy information, including issuance of certificates, and maintain accurate records.
  • Evaluate complex issues and escalate them to subject matter experts for further guidance and support.
Qualifications
  • Demonstrated experience in customer-driven solutions, support or service.
  • Proficiency in using PC software applications, such as Microsoft Office and Internet Explorer.
  • Solid knowledge and understanding of insurance or brokerage customer service or policy processing processes, terms and procedures.
  • Demonstrated experience in customer service for insurance or brokerage products.
  • Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
  • Solid knowledge and application of underwriting processing, servicing or billing guidelines.
  • Demonstrated written and verbal communication skills.

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