Lead Baker

3 weeks ago

Kent, Ohio, United States Insomnia Cookies Full time
Job Summary:

As a Shift Leader at Insomnia Cookies, you will be responsible for leading a team of talented individuals to provide exceptional customer service and quality products to our guests. You will be the captain of our bakery, day or night, and will be responsible for predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

Responsibilities:
  • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the Cookie Crew
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  • Manage cash handling and deposits

Requirements:
  • At least 1 year of working experience in a customer service focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed