Center Operations Manager

1 month ago

Honolulu, Hawaii, United States USO Full time
Job Description

The Center Operations Manager is responsible for overseeing the daily operations of one or more USO Centers, ensuring that they are effective, inviting, safe, clean, well-maintained, and ready-for-use. This includes managing subordinate operational staff and volunteers, as well as evaluating and modifying existing programs, events, and activities to meet the needs of the USO and its stakeholders.

Key Responsibilities:

  • Overall responsibility for providing a Center that is effective, inviting, safe, clean, well-maintained, and ready-for-use.
  • Lead the planning, quality, and delivery of programs on and off of U.S. military installations.
  • Review program and service needs, research and recommend new programs and services, and implement and oversee suggested and/or required changes.
  • Coach and mentor USO Center staff and oversee volunteers' schedule, activities, recruitment, training, and recognition.
  • Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers' procedures and activities, and the Emergency Preparedness Plan (EPP).
  • Perform and monitor financial activities, including creating and executing operating budget, sales, and/or other income, banking transactions, and manage cash on hand and maintain inventory of supplies and assets.
  • Prepare, review, and present reports, including financial, operational, and statistical reports, and create and/or maintain records required for local procedures and activities.
  • Responsible for communicating to internal and external parties, Centers' operations, programs, and activities, and compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.
  • In cooperation with key internal and external stakeholders, develop, improve, and maintain working relationships with U.S. Military, local community leadership, partners, and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission, and support successful program and service delivery.

Requirements:

  • High School Diploma or equivalent. Bachelor's Degree preferred.
  • 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
  • Fluency in English. Ability to speak, read, and write in the language of the host country at the native level preferred.
  • Strong interpersonal, customer service, and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit, and/or background screening, SOFA status, valid driver's license.
  • Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions).
  • Must be a strong advocate of the USO's mission.

Location: This position is located in Honolulu, HI. Preference will be given to candidates within commuting distance to the location.

Salary Range: $52,500 - $78,750

Benefits: USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.

Requirements: Resume and cover letter are required for full consideration. Background check – education, criminal, and driving required.

Equal Opportunity Employer: The USO is an equal opportunity employer and welcomes applications from diverse candidates.

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