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Learning Experience Developer

1 week ago


Tampa, Florida, United States ReliaQuest Full time
About the Role

We're looking for a talented Learning Experience Developer to join our Learning and Development team at ReliaQuest. As a key member of our team, you'll be responsible for designing, developing, and delivering innovative training experiences that engage and educate our employees. With a focus on adult learning principles, you'll create training programs that meet the needs of our diverse workforce.

In this role, you'll have the opportunity to collaborate with cross-functional teams to build and enhance our onboarding content, ensuring that our new hires receive a comprehensive introduction to our company culture, products, and services. You'll also partner with our team of Instructional Designers to train and certify facilitators, ensuring that our technical and customer training programs are delivered effectively.

This is a fantastic opportunity for someone who is passionate about education and training to make a real impact at ReliaQuest. If you're a creative problem-solver, a collaborative team player, and a skilled trainer, we want to hear from you

Key Responsibilities
  • Design and develop comprehensive onboarding training programs for new employees.
  • Collaborate with cross-functional teams to build and enhance onboarding content.
  • Develop close relationships with Technical Operations, Product Engineering, Product Management, Customer Success, Sales, and Sales Engineering teams to ensure ongoing knowledge of ReliaQuest solutions.
  • Work in an agile fashion to ensure deliverables are produced to plan, are high quality, effective for the intended audience, and follow brand, voice, and style guidelines.
  • Train and certify facilitators to deliver technical and customer training programs.
  • Collaborate outside of classroom with leaders across the organization to ensure the corporate addresses the needs of the company.
  • Summarize feedback monthly and provide any recommendations for updates needed to the program.
Requirements
  • Bachelor's degree in a related field.
  • 2 years' experience working as a Facilitator/Trainer or in a customer-facing role.
  • Proficient with MS Word, PowerPoint, and Excel.
  • Experience with working in at least one learning management system such as Litmos, Allego, Canvas, Blackboard.
  • Enthusiasm to thrive as an engaged, collaborative team member in a fast-paced global environment, with the confidence to work independently on multiple projects under tight deadlines and changing conditions.
  • Demonstrates a dynamic and engaging delivery style.
  • Fosters innovation, productivity, agility, and collaboration.
  • Cultivates environment of collaboration in both in-person and virtual learning spaces.
  • High attention to detail in a fast-paced environment.
  • Understands learning evaluation and measurement principles and knows how to apply those principles.
  • Demonstrates exemplary Attitude, Energy, and Effort.