Shift Leader

3 weeks ago


Akron, Ohio, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading our Cookie Crew during evening shifts. Your primary focus will be on providing exceptional customer service and ensuring that our guests have a positive experience in our stores. You will be responsible for maintaining operations during your shift, communicating with store leadership, and prioritizing tasks for baking, cashiering, and cleaning. Additionally, you will support the training and coaching of team members and maintain a safe and clean working environment.

Key Responsibilities:

  • Provide exceptional customer service and quality products to all guests
  • Maintain operations during your shift, communicate with store leadership, and prioritize tasks
  • Support the training and coaching of team members
  • Maintain a safe and clean working environment

Requirements:

  • At least 1 year of working experience in a customer service-focused role
  • Point of Sales systems experience
  • Outstanding communication, time management, and people skills
  • Ability to lead by example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Our innovative bakery and delivery concept has become a cult brand known for its rabid following of cookie lovers who crave our warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, we are revolutionizing the cookie game by truly "Imagining What's Possible"



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