Retail Operations Director

2 weeks ago


Aspen Hill, Maryland, United States gorjana Full time
About The Role

We are seeking an exceptional Retail Operations Director to lead our store's performance, talent initiatives, and customer experience. As a seasoned leader, you will be responsible for the overall success of our store, driving sales growth, and fostering a positive work environment.

Your primary responsibilities will include:

  • Leading by example in sales leadership, focusing on store performance, and KPIs.
  • Serving as a brand ambassador, educating customers about our history, product, and industry expertise.
  • Developing effective action plans to maintain or improve performance, leveraging your knowledge of customer clienteling.

Key Responsibilities

You will have the opportunity to make a significant impact on our store's success by:

  • Building new and repeat business through customer relationships and effective communication.
  • Recruiting, onboarding, and developing internal and external talent, utilizing your proven track record in training and development.
  • Fostering accountability, trust, and open communication among team members, leading through collaboration and encouragement.

What We're Looking For

To succeed in this role, you should possess:

  • A minimum of one year of experience in a retail leadership position, with a strong understanding of sales strategies and customer service principles.
  • The ability to lift or move at least 50 pounds, stand for extended periods, and adapt to changing situations.
  • An entrepreneurial mindset, with a passion for our brand and a willingness to learn and grow with us.

Benefits and Perks

We offer a competitive salary range starting between $75,000 - $85,000, plus commission and bonus opportunities. You will also enjoy:

  • Medical, vision, dental, and life insurance benefits.
  • Generous employee discounts and product perks.
  • A 401(k) plan with matching contributions.
  • Paid vacation and sick time.
  • Ongoing training and development opportunities.


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