Recovery Associate

3 weeks ago

Heath, Ohio, United States Rural King Supply Full time
About Us

Rural King Supply is a leading retailer that values its associates and strives to create a positive and rewarding work environment. We offer opportunities for growth, competitive benefits, and a people-first approach to ensure our associates feel valued and supported.

Job Summary

The Recovery Associate plays a vital role in maintaining the store's appearance and ensuring a seamless shopping experience for customers. This role involves recovering merchandise, maintaining well-stocked shelves, and ensuring the store's cleanliness and organization.

Key Responsibilities
  • Recover merchandise to the sales floor, ensuring accurate and efficient returns.
  • Maintain well-stocked shelves and ensure a visually appealing store presentation.
  • Provide exceptional customer service, greeting customers within a 10-foot radius and creating a welcoming atmosphere.
  • Assist customers in making informed purchase decisions and provide high-quality service to ensure an enjoyable shopping experience.
  • Organize, restock, and arrange products for effective displays, maintaining an in-depth knowledge of all featured products and their locations.
  • Complete the daily department recovery process for assigned departments, maintaining cleanliness and organization, including wiping down shelves and sweeping beneath them.
  • Adhere to Indoor Merchandising Guide standards specific to the relevant department.
  • Ensure bathrooms are consistently clean and well-maintained.
  • Demonstrate a strong understanding of safety protocols and optimal techniques for handling materials.
  • Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
  • Participate in cross-training for flexibility in various departments and responsibilities.
  • Actively participate in learning initiatives, such as training programs, workshops, and webinars, to acquire new knowledge and refine existing skills.
  • Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
  • Demonstrate behaviors that exemplify Rural King Supply's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Qualifications
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient.
  • Ability to work independently without supervision.
  • Comfortable navigating computer systems and software to assist customers or manage activities.
  • Excellent verbal and written interpersonal and communication skills.
  • Excellent customer service skills.
Physical Requirements
  • Ability to maintain a seated or standing position for extended durations.
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
  • Ability to use a ladder and/or pallet jack.
  • Able to navigate and access all facilities.
  • Skill to effectively communicate verbally with others, both in-person and via electronic devices.
  • Close vision for computer-related activities.

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