Petco Veterinary Operations Manager

3 weeks ago


Shrewsbury, Missouri, United States Petco Full time

Company Overview:

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Petco is a leading health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. With over 29,000 team members operating in the U.S., Mexico, and Puerto Rico, we strive to create a positive impact on our communities.

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Job Summary:

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The Hospital Operations Manager plays a vital role in ensuring the smooth operation of our veterinary hospitals, providing exceptional patient care, and delivering outstanding customer service. This individual will be responsible for managing day-to-day hospital operations, fostering a collaborative team environment, and driving revenue growth.

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Key Responsibilities:

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  • Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care, and excellent client experience">
  • Create productive, collaborative, and seamless relationships with veterinarians to drive a positive culture and cohesive team environment">
  • Point person for all day-to-day functions, including scheduling, equipment maintenance, inventory control, invoicing, patient scheduling, team training, radiological safety program, and handling elevated client concerns">
  • Oversee hiring, training, reviewing, counseling, and separation of paraprofessional partners">
  • Assume scheduling responsibilities for paraprofessional partners, maintaining all hospital partner points in accordance with Petco's punctuality and attendance policy">
  • Review P&L monthly reporting, partnering with the Area Operations Manager to increase revenue growth and exceed financial targets">
  • Escalate partner or client issues to the Area Operations Manager, Area Medical Director, and/or HRBP as required">
  • Interface and collaborate with Petco store teams to drive a seamless complete care customer experience">
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Requirements:

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To succeed in this role, you'll need:

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  • 2-3 years of previous experience working in a veterinary practice (in lieu of veterinary experience, must have 2+ years of strong leadership experience)">
  • Excellent written and verbal communication skills">
  • Ability to make decisions, delegate tasks, and drive results with hospital partners">
  • Compassion, sympathy, and a professional attitude in emotional and stressful situations">
  • Telephone etiquette and basic computer skills">
  • A willingness to continue learning, offer creative ideas, and accept change">
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Bonus Points:

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If you have prior experience with P&L management, a Bachelor's degree or equivalent experience, or 3+ years in a management role with customer service experience, you'll have a competitive edge in this position.

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Salary:$64,000 - $84,000 per year, depending on location and experience.

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Location:This position can be based in various locations across the United States, Mexico, and Puerto Rico, with the possibility of remote work arrangements.

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About Us:Petco Animal Supplies, Inc. is an Equal Opportunity Employer, committed to diversity and inclusion. We're proud to provide a welcoming environment where all team members feel valued and empowered to succeed.



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