Medical Services Coordinator

4 days ago


Twinsburg, Ohio, United States LifeStance Health Full time

Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:

  • Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Patient Support: Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork.
  • Clinician Support: Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.

Requirements:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).

Benefits:
  • Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • 401k retirement savings with employer match.
  • Paid parental leave.
  • Paid time off.
  • Holiday pay.
  • Employee Assistance Program.

About LifeStance Health:
  • We are one of the nation's largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions.
  • We are based in Scottsdale, Arizona.

Our Vision:
  • A truly healthy society where mental and physical healthcare are unified to make lives better.

Our Mission:
  • To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.

Our Values:
  • Delivering Compassion - We care for people unconditionally and act with empathy always.
  • Building Relationships - We are collaborative, building enduring relationships to achieve more together.
  • Celebrating Difference - We respect the diversity of every individual's lived experiences.

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