Pharmacy Operations Manager
4 weeks ago
As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role involves supervising pharmacy technicians and cashiers, operating pharmacy systems, and processing prescriptions under the supervision of a pharmacist. You will also be responsible for leading training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management, and resolving customer complaints. Additionally, you will engage customers and patients by greeting them and offering assistance with products and services, and develop strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible.
Key Responsibilities:
Supervise pharmacy technicians and cashiers
Operate pharmacy systems and process prescriptions under the supervision of a pharmacist
Lead training, coaching, and performance management of pharmacy technicians
Make decisions regarding performance management and resolve customer complaints
Engage customers and patients by greeting them and offering assistance with products and services
Develop strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible
Requirements:
High School Diploma, GED, or equivalent
PTCB or ExCPT certification (except in Puerto Rico)
One year of work experience as a pharmacy technician in a retail or hospital setting
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule, including evening and weekend hours
Preferred Qualifications:
Previous people management/ leadership experience
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation
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