Pharmacy Operations Manager

4 weeks ago


Steamboat Springs, Colorado, United States Walgreens Full time
Job Description:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role involves supervising pharmacy technicians and cashiers, operating pharmacy systems, and processing prescriptions under the supervision of a pharmacist. You will also be responsible for leading training, coaching, and performance management of pharmacy technicians, making decisions regarding performance management, and resolving customer complaints. Additionally, you will engage customers and patients by greeting them and offering assistance with products and services, and develop strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible.

Key Responsibilities:

Supervise pharmacy technicians and cashiers

Operate pharmacy systems and process prescriptions under the supervision of a pharmacist

Lead training, coaching, and performance management of pharmacy technicians

Make decisions regarding performance management and resolve customer complaints

Engage customers and patients by greeting them and offering assistance with products and services

Develop strong relationships with customers by anticipating their needs and proactively offering services to provide the best experience possible

Requirements:

High School Diploma, GED, or equivalent

PTCB or ExCPT certification (except in Puerto Rico)

One year of work experience as a pharmacy technician in a retail or hospital setting

Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

Willingness to work flexible schedule, including evening and weekend hours

Preferred Qualifications:

Previous people management/ leadership experience

Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation

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