Senior Manager of Quality Assurance and Compliance

4 weeks ago


Phoenix, Arizona, United States USAA Full time
About the Role

We are seeking a highly skilled and experienced Manager of Quality Assurance/Quality Control to join our team at USAA. As a key member of our organization, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.

Key Responsibilities:

  • Manage a team responsible for developing and implementing quality assurance/control programs.
  • Conduct quality reviews and deliver results to appropriate partners and develop action plans for success.
  • Develop employees through regular coaching and feedback that leads to improved results.
  • Plan, develop, implement, and monitor all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects.
  • Manage, support, and calibrate to deliver evaluation results and analysis to various partners and internal/external customers.
  • Provide recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
  • 2 years of direct team lead, supervisory or management experience.
  • Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
  • Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills and abilities towards work products and deliverables.
What We Offer

As a USAA employee, you will enjoy best-in-class benefits to support your physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.



  • Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Manager to lead our quality assurance programs and ensure the highest standards of quality in our data center operations. The successful candidate will have a strong background in quality assurance, project management, and construction, with excellent communication and leadership...


  • Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Project Manager to lead our quality assurance programs on one or more projects. The ideal candidate will have a strong background in quality assurance and project management, with experience in managing quality programs, training and managing quality personnel, and providing quality...


  • Phoenix, Arizona, United States Southwest Human Development Full time

    Job Title:Compliance and Quality Assurance ManagerThe Compliance and Quality Assurance Manager will oversee the department's compliance program to ensure employees comply with the rules and regulations of governing regulatory agencies, and departmental and agency policies.This role will create and own processes for quickly identifying and correcting policies...


  • Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job DescriptionAt Quality Technology Services, LLC, we are seeking a highly skilled and experienced Senior Quality Assurance Project Manager to join our team. As a key member of our quality assurance team, you will be responsible for leading the development and implementation of project-specific quality programs in alignment with our company's quality...


  • Phoenix, Arizona, United States Remet Corporation Full time

    Job DescriptionRemet Corporation is seeking a highly skilled Quality Assurance Compliance Specialist to join our team in the Precision Investment Casting industry.About the Role:We are looking for a professional with a strong background in quality assurance and compliance to assist with the development, implementation, and maintenance of our Quality...


  • Phoenix, Arizona, United States Shamrock Foods Full time

    Job Summary:The Senior Director of Quality Assurance will lead and develop food safety and quality programs, including FSMA, HACCP, SQF, and GMP. They will work with division quality leaders to develop and implement policies and procedures to ensure compliance with regulatory requirements.Key Responsibilities:Develop and maintain food safety plans, including...


  • Phoenix, Arizona, United States Southwest Human Development Inc Full time

    Job OverviewSouthwest Human Development Inc is seeking a highly skilled Compliance and Quality Assurance Manager to oversee the department's compliance program and ensure employees comply with regulatory agencies' rules and regulations.This role will create and own processes for identifying and correcting policies and procedures not being followed, and will...


  • Phoenix, Arizona, United States Comprehensive Health Services Inc Full time

    Job Title: Compliance and Quality Control ManagerWe are seeking a highly skilled Compliance and Quality Control Manager to join our team at Comprehensive Health Services Inc.Job Summary:The Compliance and Quality Control Manager will be responsible for managing critical program requirements, ensuring contractual compliance with ICE/ERO policies and...


  • Phoenix, Arizona, United States Wecom Fiber Full time

    Quality Manager Job DescriptionAt Wecom Fiber, we are seeking a highly skilled Quality Manager to join our team. The successful candidate will play a critical role in ensuring the adherence to quality standards, implementing quality assurance measures, and driving continuous improvement in telecommunications and fiber operations.Key Responsibilities:•...


  • Phoenix, Arizona, United States Wecom Fiber Full time

    Quality Manager Job DescriptionWecom Fiber is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will play a critical role in ensuring the adherence to quality standards, implementing quality assurance measures, and driving continuous improvement in telecommunications and fiber operations.Key Responsibilities:Develop and...


  • Phoenix, Arizona, United States Stellar IT Solutions LLC Full time

    Job Title: Senior Quality Assurance Engineer Company: Stellar IT Solutions LLC Job Overview:We are seeking a skilled Senior Quality Assurance Engineer to join our team. As a Senior Quality Assurance Engineer, you will be responsible for defining, debugging, and modifying tests for software enhancements and new products related to local networked or...


  • Phoenix, Arizona, United States USAA Full time

    Quality Assurance Manager for Bank Financial CrimesAt USAA, we are committed to facilitating the financial security of our members and their families. As a Quality Assurance Manager for Bank Financial Crimes, you will play a critical role in ensuring the effectiveness and efficiency of our quality assurance/control programs.Key Responsibilities:Manage a team...


  • Phoenix, Arizona, United States HeartCentrix Solutions Full time

    Job SummaryAs a Senior Quality Assurance Engineer at HeartCentrix Solutions, you will play a crucial role in ensuring the quality of our software products. We are seeking a highly skilled and experienced professional to join our team and contribute to the development of our quality assurance processes.Key Responsibilities Develop and execute test plans to...


  • Phoenix, Arizona, United States Stellar IT Solutions LLC Full time

    Job Title: Senior Quality Assurance Engineer Job Location: Remote Job Duration: Contract to start Interview Process: Technical Screening and Coding Round Requirements (Please only apply if you meet the criteria):Experience in QA/Automation Proficiency in Backend Java development Spring Microservices and Kafka Integration experience with Distribution Centers...


  • Phoenix, Arizona, United States Sletten Companies Full time

    We are seeking a highly experienced Quality Assurance Manager to support our AISC certified fabrication facility in Phoenix, AZ.This key position is responsible for the total Quality Management Program and ensures that each project's performance meets contract and AISC requirements.The successful candidate will administer the Resolute Performance Iron QC/QA...


  • Phoenix, Arizona, United States Sletten Companies Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team at Resolute Performance Iron in Phoenix, AZ. The successful candidate will be responsible for ensuring that all projects meet contract and AISC requirements.Key ResponsibilitiesDevelop and implement Quality Assurance plans and procedures to maintain AISC complianceManage...


  • Phoenix, Arizona, United States Focused HR Solutions Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Focused HR Solutions. The ideal candidate will have a strong background in software testing and quality assurance, with experience in developing test plans, test cases, and test scripts.The successful candidate will be responsible for:Developing and...


  • Phoenix, Arizona, United States Sletten Companies Full time

    Job Summary: We are seeking a highly skilled Quality Assurance Manager to support our AISC certified fabrication facility in Phoenix, AZ. The successful candidate will be responsible for administering the Resolute Performance Iron QC/QA plan and ensuring that each project's performance meets contract and AISC requirements.Key Responsibilities:Develop and...


  • Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job SummaryWe are seeking an experienced IT System Quality Assurance Engineer Senior to lead quality assurance efforts throughout our projects lifecycle, ensuring all information system products and services align with organizational standards and user requirements to meet customer expectations.Key ResponsibilitiesLead quality assurance efforts through the...


  • Phoenix, Arizona, United States Centraprise Full time

    We are seeking a highly skilled Senior Quality Assurance Engineer to join our dynamic team at Centraprise. The successful candidate will have a passion for quality assurance and automation, with a proven track record of ensuring software products meet the highest standards of quality.The ideal candidate will have experience working with Cypress e2e, Azure...