Program Associate-Community Doula

2 weeks ago

Philadelphia, Pennsylvania, United States Maternity Care Coalition Full time
Job Summary

Maternity Care Coalition is seeking a highly organized and detail-oriented Program Associate to provide administrative and programmatic support to our Community Doula and Lactation Program. The successful candidate will be responsible for supporting the referral/match program, communicating with community doulas and clients, and ensuring the delivery of client services and compliance with program scope of work.

Key Responsibilities
  • Provide administrative support to the Program Manager, training coordinator, and program staff, including responding to phone and email messages, scheduling meetings, preparing agendas, materials, and handouts, and writing minutes.
  • Support the Community Doula referral/match program, including responding to requests for doula support services from pregnant families and referral partners and matching active community doula network members with families.
  • Communicate with community doulas to ensure delivery of client services and compliance with program scope of work.
  • Follow up with community doulas to ensure they are connecting with matched client families in a timely manner and track status of doula support.
  • Responsible for distribution of client satisfaction surveys for clients that have concluded doula support services.
  • Provide guidance and resources to community doulas to support their client's needs and concerns, including referrals to other MCC programs, as needed.
  • Collect and verify doula contact forms submitted by community doula network members for payment, and prepare and submit their invoices for payment and track and attribute to appropriate funding sources.
  • Coordinate catering services for MCC's DLCHW trainings.
  • Update program forms related to doula support and clients and process protocols as needed.
  • Update and monitor tracking protocols required by MCO funders.
  • ETO data entry of all forms submitted by doulas for support provided to childbearing families.
  • Assist with preparation of program reports.
  • Assist with planning and preparation of DLCHW trainings and materials.
  • Assist with securing space for, and planning of, quarterly doula/peer counselor gatherings.
  • Represent Maternity Care Coalition and the program in the community.
Requirements
  • Associates degree required, Bachelor's degree preferred.
  • Knowledge and experience with all components of Microsoft Office XP.
  • Trained and experienced as a birth and/or postpartum doula preferred.
  • Excellent verbal and written communication skills.
  • Exceptionally detail-oriented and excellent time management skills.
  • Ability to organize projects independently and meet deadlines.
  • Ability to work well with people and as a team.
  • Commitment to racial equity and reproductive justice principles.
  • Understanding of perinatal health and wellness.
  • Commitment to mission of MCC.

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