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Head of Nursing Support Operations

2 months ago


El Paso, Texas, United States University Medical Center of El Paso Full time

Position Overview

The Director of Nursing Support is tasked with the leadership and administration of all nursing support functions that deliver operational, clinical, and quality assistance across nursing departments. This position is pivotal in coordinating nursing services, ensuring adherence to healthcare regulations, and cultivating a nurturing environment for nursing personnel to provide outstanding patient care. Additionally, this role guarantees that nursing support services align with the organization's quality, safety, and compliance standards. The director collaborates closely with both external and internal service providers to streamline care, negotiate service agreements, and oversee performance metrics.

Clinical Support Responsibilities

Employs the nursing process to provide clinical assistance. Applies expertise in professional nursing practices to deliver age-appropriate care support grounded in scientific principles, nursing standards, and patient care protocols for diverse patient populations.

Essential Qualifications

Work Experience

A minimum of five years in a leadership or management role is essential, with experience ideally in a clinical environment.

Licensure and Certification

Possession of a current TX/Compact RN License is required.

Certifications in CPR, ACLS, and NRP are mandatory.

Preferred attainment of Nurse Executive Leadership certification or a recognized nursing certification in a specialty area.

Educational Background

  1. A Bachelor's degree in Nursing is mandatory.
  2. Compliance with unit-specific educational requirements as outlined in Policy NC-A-7.4.

Key Skills

  1. Ability to conceptualize and articulate a vision for nursing practice within a specific clinical domain and translate it into actionable strategies.
  2. Proficient in fostering and facilitating collaborative relationships.
  3. Capable of assessing risks associated with proposed actions.
  4. Skilled in facilitating transitions through effective process improvement methodologies.
  5. Adept at negotiating and resolving conflicts.
  6. Open to embracing and managing change effectively.
  7. Expertise in fostering and implementing team-building initiatives.
  8. Proficient in utilizing computer systems and relevant software applications.
  9. Ability to read and comprehend English at a level necessary to follow written and oral instructions and safety protocols.
  10. Bilingual proficiency in English and Spanish is preferred.