Customer Experience Specialist

1 week ago


Asheville, North Carolina, United States RATP Dev Full time
Key Responsibilities
  • You will collaborate with routing specialists and schedulers to optimize routes for maximum efficiency.
  • Review and respond to all incoming calls, confirming details with clients two weeks prior to the scheduled pickup date.
  • Discuss client availability to review online reservations and field incoming calls for exact-day requests.
  • Initiate outbound calls to city connect and access teams to troubleshoot and resolve potential pick-up problems.


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