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Bilingual Customer Service Representative

2 weeks ago


Arcadia, South Carolina, United States Teleperformance USA Full time

We are seeking a highly skilled and passionate individual to join our team as a Bilingual Customer Service Representative at Teleperformance USA. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients by handling their inquiries in both Spanish and English.

About the Role

In this role, you will work collaboratively with our team to provide proactive solutions to customer issues, ensuring that every interaction is a positive one. You will also have the opportunity to develop your skills and expertise through training and professional development opportunities.

Responsibilities
  • Handle and respond to customer inquiries in a timely and efficient manner
  • Provide excellent customer service through active listening and problem-solving
  • Work with confidential customer information and maintain sensitive data
  • Aim to resolve issues on the first call by being proactive and creative
  • Communicate effectively with customers and colleagues
Requirements
  • Proficient in Spanish and English languages
  • Minimum 6 months of customer service experience
  • Ability to type 25 words per minute
  • High school graduate or equivalent
  • Comfort with desktop computer systems and Windows operating systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts