Sales and Service Representative

4 days ago


Tacoma, Washington, United States Floor & Decor Holdings, Inc. Full time

At Floor & Decor, we're looking for individuals who are passionate about delivering exceptional customer experiences. As a Sales and Service Representative, you will play a key role in helping customers find the perfect products to complete their projects. Your friendly and enthusiastic approach will make all the difference in creating a positive and memorable shopping experience.

About the Role

This is an exciting opportunity to join our sales team and contribute to a fast-paced, dynamic environment. As a Sales and Service Representative, you will be responsible for:

  • Connecting with customers, understanding their needs, and recommending our products to meet their expectations.
  • Providing above-and-beyond customer service, exceeding customer expectations, and building strong relationships.
  • Maintaining a clean, organized, and safe sales floor, ensuring that products are easily accessible and visually appealing.
  • Working collaboratively with management and colleagues to achieve sales goals and targets.
Requirements

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and a willingness to go above and beyond.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • The ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Basic math skills and the ability to handle cash, credit card transactions, and process returns/exchanges accurately.
Benefits

We offer a range of benefits to support your physical and mental well-being, including:

  • A competitive salary and bonus opportunities.
  • Career advancement opportunities and relocation possibilities across the country.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
  • A generous employee stock purchase plan and referral bonus program.
  • A personal holiday and volunteer time off program.


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