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Customer Service Representative

2 months ago

New Market, Maryland, United States Carroll Independent Fuel Co. Full time
Job Summary:

The Customer Service Representative is a vital role at Carroll Independent Fuel Co., responsible for delivering exceptional customer experiences and supporting store operations. As a key member of our team, you will be the face of our company, interacting with customers to provide top-notch service and support.

Key Responsibilities:
  • Customer Service: Provide superior customer service to all customers, greeting, assisting, suggesting, and thanking each customer.
  • Respond to Customer Requests: Respond to all customer requests in a timely manner, ensuring a positive experience.
  • Support Safety and Security: Support and follow all safety and security initiatives to maintain a secure environment.
  • Cash Handling: Ensure proper cash handling with the operation of the POS and cash bank procedures.
  • Store Operations: Adhere to all store operations procedures, policies, and guidelines to maintain a clean, organized, and well-kept store.
  • Upselling and Communication: Effectively communicate with store management and team members, and properly execute up-selling initiatives to provide value to customers.
  • Task Completion: Complete all tasks assigned by store management, including mandatory training within the established timeline.
  • Food Service Program: Adhere to all Food Service Program procedures, standards, and sanitation requirements.
Requirements:
  • Age: Must be at least 16 years old.
  • Customer Service Focus: Strong focus on customer service and working with people.
  • Teamwork: Strong commitment to teamwork.
  • Communication: Strong communication skills, including the ability to professionally communicate verbally to customers.
  • Personal Qualities: Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
  • Flexibility: Flexible and adaptable to change.
  • Problem-Solving: Ability to handle difficult situations professionally.
  • Physical Demands: Ability to lift up to 50 lbs.
  • Reliability: Reliable transportation.
  • Availability: Ability to work all shifts, weekends, and holidays as needed by the business, as well as work the site alone, as required.