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Field Service Engineer

1 month ago

Solon, Ohio, United States IronRoad Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at IronRoad. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing print production equipment in a highly skilled, safe, and professional manner.

This is a direct hire position that requires a high degree of independent judgment, customer service skills, mechanical aptitude, and industry experience in printing, packaging, or wide format.

Key Responsibilities
  • Serve existing and new accounts by installing and maintaining print production equipment.
  • Troubleshoot, repair, and document service to machinery in customer facilities.
  • Maintain rapport with customers by analyzing customer trouble reports; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Conduct facility pre-installation meetings with customer/customer contractors to confirm utility modifications required for proper installation and operation of equipment.
  • Assist operations team in coordination of logistics for delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
  • Inspects, installs, familiarizes, and demonstrates equipment for customers.
  • Completes required documentation of work for customer and employer records, including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
  • Analyze work orders; plan daily schedule; investigate complaints; troubleshoot and resolve customer issues.
  • Maintain customer trust by keeping service information confidential within the company system.
  • Update job knowledge by participating in educational opportunities such as vendor training and trade shows; reading professional publications and product manuals.
  • Accomplishes organization mission by completing related tasks as assigned (e.g., trade show planning and preparation).
Requirements
  • High Mechanical and Schematics Aptitude
  • Moderate Electronics Aptitude
  • Customer service skills
  • Analytical and problem-solving skills
  • Attention to detail
  • Verbal and written communication skills
  • Intermediate knowledge of tools
  • Teamwork orientation
  • Deductive reasoning
  • Time management with proven ability to meet deadlines
Preferred Qualifications
  • BS in Mechanical, Industrial, Robotics, or Electrical Engineering
  • Non-Degreed: 8+ years high-hands-on experience in Printing/Packaging or Wide Format Industry production/manufacturing environment
  • Hands-on Technical experience in internship or production environment
  • US Citizen / valid US work permit; Veterans encouraged
  • Hold a current and valid US driver's license, insurable under the corporate umbrella policy
Work Environment

While performing the duties of this job, the employee is periodically exposed to a noise level that is usually moderate to heavy.

Travel

This position may require 30% - 50% overnight travel after initial training. Occasional travel to trade shows and other events as required. Employee must be insurable under corporate umbrella policy. Air travel is periodically required. International travel for training classes may be required. All travel expenses are paid by the company. Company auto is provided.

Benefits

Medical, Dental, Vision, 401(k) investment plans