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Customer Experience Specialist

1 week ago

Henderson, Nevada, United States Kemper Full time

We are seeking a highly motivated Customer Experience Specialist to join our team at Kemper. As a Customer Service Representative - Initial Loss, you will be responsible for handling incoming calls from customers regarding claims. This requires excellent communication skills, empathy, and the ability to provide personalized support to our customers.

Our goal is to deliver an exceptional customer experience by responding promptly to their inquiries and resolving issues efficiently. To achieve this, you will need to be proactive, flexible, and able to work well under pressure.

You will also be responsible for entering information into the claims system and initiating the claims handling process. This requires strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.