Store Manager
2 months ago
We are seeking a highly skilled and experienced Store Manager to lead our service center team. As a Store Manager, you will be responsible for managing the daily operations of our service center, ensuring optimum performance, inventory, cash, and labor control, and maximizing profitability.
Key Responsibilities- Recruit, hire, train, and supervise quality employees to exceed customer expectations and develop employees for future opportunities.
- Perform general functions, including completing computer-based training, enforcing attendance, safety, uniform, and company policies, and attending store safety and policy meetings.
- Conduct curbside marketing duties, such as holding advertising signs, passing out flyers, and engaging with customers to attract additional guests.
- Perform state inspection duties, including passing the state-issued background check, attending state inspection training, and performing vehicle inspections.
- Manage customer service, including interactions with customers, execution of marketing and customer experience programs, and investigating and resolving customer complaints and warranties.
- Manage customer flow, including floor control, enforcing JTSS standards, and optimizing bay times.
- Ensure timely opening and closing of the service center, deliver deposits to the bank, and maintain the building, equipment, and grounds.
- Manage schedule to ensure labor guidelines are met, provide leadership and direction to employees, and manage downtime, including training, housekeeping, and maintenance.
- Manage inventory, including accurate weekly audits and end-of-month counts, ordering, receiving, and maintaining control of inventory, and processing paid-out inventory.
- Develop employees, including ensuring new hire paperwork is complete, ensuring employees clock in and out correctly, and providing informal rewards and recognition.
- Ensure a safe and healthy work environment, including wearing required PPE, providing safety and environmental leadership, and reporting incidents.
- Communicate performance expectations and results with store staff and maintain an open-door policy.
- Valid driver's license
- Ability to stand, bend, and stoop for extended periods
- Ability to work in extreme temperatures and lift up to 50 pounds
- Ability to work at a rapid pace for extended periods
Jiffy Lube is a leading provider of automotive preventive maintenance, with a national footprint of over 2,000 franchisee-owned service centers. Our technicians are highly trained in preventive maintenance and customer service, and we strive to help our customers Leave Worry Behind.
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