Mortgage Loan Specialist

4 days ago


Winchester, Nevada, United States Navy Federal Credit Union Full time

About the Role

We are seeking a highly skilled Mortgage Loan Specialist to join our team. As a Mortgage Loan Specialist, you will be responsible for providing exceptional customer service and support to our members.

Key Responsibilities

  • Provide information regarding Navy Federal products and services to members.
  • Respond to inquiries and requests from members in a timely and professional manner.
  • Review and evaluate mortgage loan applications to ensure viability and compliance with Federal and Navy Federal guidelines.
  • Implement and update automatic member payment options for mortgage and equity loans.
  • Provide member service via phone or other media as available.
  • Protect and verify identity of caller; review account information for alerts and account irregularities.
  • Take action and respond to situations/patterns of activity indicating potential fraud or abuse.
  • Understand and comply with federal and other regulations relating to financial products and services.
  • Analyze, research and resolve problems and discrepancies related to member accounts/loans.

Requirements

  • Incumbent will be required to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks.
  • Experience in member/customer service preferably in a call center, retail banking or financial institution.
  • Effective skill maintaining composure in a high production and changing environment.
  • Effective active listening skills to accurately respond to inquiries and account requests.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact.
  • Effective verbal and written communication skills.
  • Effective skill interacting tactfully and effectively in difficult situations.


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