Mortgage Loan Specialist
4 days ago
About the Role
We are seeking a highly skilled Mortgage Loan Specialist to join our team. As a Mortgage Loan Specialist, you will be responsible for providing exceptional customer service and support to our members.
Key Responsibilities
- Provide information regarding Navy Federal products and services to members.
- Respond to inquiries and requests from members in a timely and professional manner.
- Review and evaluate mortgage loan applications to ensure viability and compliance with Federal and Navy Federal guidelines.
- Implement and update automatic member payment options for mortgage and equity loans.
- Provide member service via phone or other media as available.
- Protect and verify identity of caller; review account information for alerts and account irregularities.
- Take action and respond to situations/patterns of activity indicating potential fraud or abuse.
- Understand and comply with federal and other regulations relating to financial products and services.
- Analyze, research and resolve problems and discrepancies related to member accounts/loans.
Requirements
- Incumbent will be required to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks.
- Experience in member/customer service preferably in a call center, retail banking or financial institution.
- Effective skill maintaining composure in a high production and changing environment.
- Effective active listening skills to accurately respond to inquiries and account requests.
- Effective skill exercising initiative and using good judgment to make sound decisions.
- Effective skill building effective relationships through rapport, trust, diplomacy and tact.
- Effective verbal and written communication skills.
- Effective skill interacting tactfully and effectively in difficult situations.
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