Patient Relations Coordinator
3 weeks ago
Job Summary
The University of Utah is seeking a highly motivated and detail-oriented Patient Relations Specialist to join our team. As a key member of our patient experience team, you will play a critical role in ensuring that our patients receive exceptional care and service.
Responsibilities
- Provide exceptional customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
- Assist with patient registration, scheduling, and billing processes, ensuring accuracy and efficiency.
- Communicate effectively with patients, families, and healthcare teams to resolve issues and concerns.
- Monitor and report on patient flow and satisfaction, identifying areas for improvement and implementing solutions.
- Collaborate with clinical staff to ensure seamless patient care and communication.
- Perform other duties as required to support the patient experience team.
Requirements
- One year of experience in a customer-facing role, preferably in a healthcare setting.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
Working Conditions
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
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