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Customer Service Representative

2 months ago

Richmond Hill, Georgia, United States Canady's Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Canady's, a member of the Len the Plumber Heating and Air Family of Companies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, converting incoming service requests into booked appointments, and building long-term customer relationships.

Key Responsibilities:
  • Answer and handle high-volume customer calls with a sense of urgency and provide superior customer service at all times.
  • Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling.
  • Successfully convert customer requests into booked appointments that meet or exceed customer expectations.
  • Capture and distribute customer concerns to the appropriate service team(s).
  • Accurately collect and enter all necessary customer information into the day service database.
Requirements:
  • A positive, friendly, and helpful demeanor.
  • Self-starter with a strong self-accountability mindset in achieving set individual and team goals.
  • Superior communication (oral, written, and over the phone) skills.
  • A self-starter who will thrive working independently and on a team.
  • Good listener, empathetic, and customer-focused.
  • Problem-solving with the ability to prioritize.
  • Organized and able to multi-task with attention to detail.
  • Proficiency with computers, especially Microsoft Office software.
What We Offer:
  • Competitive hourly rate of $16-17 plus bonuses, equating to $23 hourly.
  • Competitive Dental, Vision, and Healthcare Plans.
  • 401(k) matching.
  • Short-Term and Long-Term Disability.
  • Life Insurance.
  • PTO.
  • Paid Holidays.
  • Employee Assistance Program (EAP).

Canady's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.