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Personal Lines Insurance Client Support Specialist
2 months ago
Berger Briggs Insurance Risk Solutions Inc is seeking a dedicated individual to fill the role of Personal Lines Insurance Customer Service Representative (CSR). This full-time position is essential in delivering exceptional service to our personal lines clients and prospective customers.
POSITION SUMMARY: The CSR will collaborate with the team to ensure outstanding customer service for existing personal line clients and new inquiries. Responsibilities include managing automobile, home, and umbrella insurance accounts, addressing client inquiries regarding policies and coverage, providing quotes for personal lines products, and working closely with producers to enhance business growth.
Benefits Offered:
- Competitive Base Salary with Commission and Bonus Opportunities
- Paid Time Off (PTO)
- Comprehensive Health Insurance
- Dental and Vision Insurance
- Flexible Work Schedule
- Life and Disability Insurance
- Hands-on Training Provided
- Standard Monday to Friday Work Schedule
- Opportunities for Career Advancement
- Hybrid Work Environment
- 401(k) Retirement Plan
Key Responsibilities:
- Gather and analyze information to provide risk management recommendations for account renewals.
- Conduct regular service calls for assigned accounts.
- Review client exposure surveys and assist producers with renewal applications.
- Evaluate renewals to identify opportunities for rewriting non-standard policies.
- Prepare applications for business through companies no longer represented.
- Respond to inquiries from clients regarding quotes, policy changes, and new coverage.
- Identify additional insurance needs for existing accounts and solicit accordingly.
- Manage terminations and cancellations, determining appropriate actions.
- Facilitate premium collection and manage policy cancellations when necessary.
- Assist in claim resolution and follow up on outstanding claims.
- Maintain accurate records of client interactions and transactions in the agency management system.
- Provide professional and timely service to minimize errors and omissions claims.
- Perform additional duties as assigned by management.
Qualifications:
- High School diploma or equivalent required.
- Minimum of 3 years of experience in Personal Lines Insurance with property and casualty products.
- Current Property and Casualty license is mandatory.
- Proficient in Microsoft Office Suite and Adobe Pro.
- Familiarity with Epic software is advantageous.
SKILLS AND ABILITIES:
- Strong customer service orientation with a supportive demeanor.
- Excellent written and verbal communication skills.
- Meticulous attention to detail and accuracy.
- Ability to adapt to changing priorities and manage multiple tasks effectively.
- Strong interpersonal skills to maintain positive working relationships.
- Capability to work independently as well as part of a team.
- Commitment to confidentiality regarding client and company information.
- Proficient problem-solving skills with the ability to recommend solutions.
- Strong computer skills, particularly in data entry and industry-related software.
