Help Desk Technician

2 weeks ago


Hilo, Hawaii, United States Xolv Technology Solutions Full time

Xolv Technology Solutions is looking for a Help Desk Technician to join our team. The estimated salary for this role is $31.25 - $36.00 per hour. As a Help Desk Technician, you will be responsible for resolving technical issues and providing technical support to our users. This includes troubleshooting hardware and software problems, configuring new equipment, and maintaining existing systems.

  • Provide technical support during live events utilizing video conferencing software (e.g., Zoom, MS Teams).
  • Create, manage, document, and update trouble tickets as necessary within the ticketing system (Jira and ServiceNow).

The ideal candidate will have 3+ years' experience providing technical support to end users and 3+ years' workstation support experience in a corporate/enterprise environment. Additionally, they should have 2+ years' experience working in a HIPAA/HITECH compliant environment.



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