Customer Service Representative

3 weeks ago


Seattle, Washington, United States VIP Hospitality Full time

About VIP Hospitality LLC

VIP Hospitality LLC is a leading provider of hospitality services in the travel and tourism industry. We are seeking a highly skilled Customer Service Agent to join our team at the airport.

**Job Summary:**
As a Customer Service Agent, you will be responsible for managing lines of passengers and guests waiting to enter checkpoint security screening or international arrivals customs and immigration lines. You will provide wayfinding and information to those pre-security or waiting in international baggage claim, and coordinate entry and usage of dedicated lanes such as SEA's SPOT Saver, CBP's Global Entry or Mobile Passport Control, crew and mobility assistance.

**Responsibilities:**

* Manage lines of passengers and guests waiting to enter checkpoint security screening or international arrivals customs and immigration lines
* Provide wayfinding and information to those pre-security or waiting in international baggage claim
* Coordinate entry and usage of dedicated lanes such as SEA's SPOT Saver, CBP's Global Entry or Mobile Passport Control, crew and mobility assistance

**Requirements:**

* Service-related experience in a variably paced and dynamic environment
* Multilingual candidates speaking languages most commonly spoken among internationally inbound or the regional passenger market is desirable but not required
* Ability to obtain an airport badge and maintain a security seal with Customs and Border Protection for entry into bonded areas
* Flexible scheduling is highly preferred and toward those available for work on Thursdays, Fridays, Saturdays, Sundays, and Mondays

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.

**Note:**

All applicants must be 18 years of age or older and able to obtain an airport badge and maintain a security seal with Customs and Border Protection for entry into bonded areas.



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