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Field Service Technician

1 month ago

Billings, Montana, United States Federal Signal Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Federal Signal. As a key member of our technical support team, you will be responsible for providing expert repair and maintenance services for our customers' equipment.

Key Responsibilities
  • Diagnose and repair complex mechanical, electrical, and hydraulic issues with our equipment
  • Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues
  • Provide technical guidance and support to customers and dealers
  • Lead diagnostic efforts at dealer locations as needed
  • Educate customers and dealers on new equipment startups
  • Identify potential issues with existing equipment and document recommended changes
  • Participate in on-call technical support and provide after-hours assistance as needed
  • Review and provide input on technical data, parts bulletins, and training materials
  • Maintain accurate records in our customer relations management system
Requirements
  • Associates degree in automotive repair or a related field (bachelor's degree preferred)
  • ASE Master Truck Technician certification (or equivalent)
  • CDL License required
  • 5 years' experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls, and hydraulics
  • At least 3 years' diagnosis and repair experience in mechanical, electrical, pneumatic, hydraulic, and hydrostatic systems
  • Ability to read and interpret schematics and mechanical drawings
  • Strong verbal and written communication skills
  • Ability to operate a variety of hand tools
  • Ability to travel up to 100% of the time
  • Proficiency in MS Office products and video photography
About Us

Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. We are committed to building a diverse workforce and are an equal opportunity employer.