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Café Service Associate

2 months ago

Richmond, Virginia, United States Omni Hotels Full time

Location: Richmond Hotel

Join the Omni Richmond Hotel team, where we pride ourselves on providing exceptional Southern hospitality in a sophisticated and welcoming atmosphere. Our hotel is situated in the vibrant Shockoe Slip district, surrounded by historic architecture, diverse dining options, and the scenic James River. As a central hub for Richmond's financial and legislative activities, we offer a unique environment for both guests and associates.

Job Overview:
As a Barista at Omni Starbucks, you will deliver an outstanding experience for our customers by offering prompt service, high-quality beverages, and maintaining a tidy and inviting store atmosphere. You will embody the guiding principles of Starbucks and the Omni Trilogy Culture, ensuring a positive experience for all.

Key Responsibilities:
1. Uphold integrity, honesty, and knowledge that reflect the values and mission of Starbucks and Omni Hotels & Resorts.
2. Maintain composure during busy periods to ensure smooth operations and set a positive example for the team.
3. Anticipate customer needs by observing the environment and responding accordingly.
4. Communicate effectively with management to create a welcoming atmosphere during each shift.
5. Assist in training new partners by providing constructive feedback and encouragement.
6. Foster a positive team environment by recognizing changes in morale and performance.
7. Deliver exceptional customer service by prioritizing customer needs and building connections.
8. Adhere to operational policies and procedures, ensuring safety and security during each shift.
9. Manage cash handling and maintain accurate financial records.
10. Keep the workspace organized and accessible for all partners.
11. Follow attendance and punctuality standards set by Omni Hotels & Resorts.
12. Maintain high standards of service and presentation for all beverages and food products.
13. Participate in monthly meetings and training sessions to enhance skills.
14. Recognize and celebrate individual and team achievements.

Qualifications:
- Quick learner with the ability to memorize beverage recipes efficiently.
- Strong oral and written communication skills.
- Excellent interpersonal skills and a team-oriented mindset.
- Previous experience in a coffee shop or food and beverage setting is preferred.

Omni Hotels & Resorts is committed to diversity and is an equal opportunity employer.