Technical Help Desk Professional

6 days ago


Palmer, Massachusetts, United States Sherwood Lumber Corporation Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team at Sherwood Lumber Corporation's Palmer, MA location. In this role, you will provide technical assistance and support to employees, assist in user training, and resolve help desk tickets.

Duties and Responsibilities
  • Primary on-site IT support contact for the Palmer facility.
  • Hands-on technical support for hardware, printers, mobile devices, and network issues.
  • Assist with user training and support for NetSuite ERP and WMS implementations.
  • Troubleshoot general IT issues and contribute to help desk ticket resolution.
Working Conditions and Requirements

This position requires regular attendance and punctuality. You must be able to lift and/or move up to 30-50 pounds and work in a moderate noise level environment. Technical certification or relevant coursework is highly recommended.



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