Customer Service Director

7 days ago


Pulaski, Tennessee, United States Mapco Express Full time
Mapco Express Job Description

We are seeking a Customer Service Director to join our team at Mapco Express. This role is responsible for delivering exceptional customer experiences and ensuring that all store operations meet company standards.

About the Role:

  • Meet company customer service standards
  • Follow company cash control policies and procedures
  • Adhere to all laws and regulations regarding the sale of government regulated products and services
  • Obey company and health department safety guidelines for food preparation
  • Detail cleaning of store interior and exterior according to company standards
  • Stock and rotate products including coolers and/or freezers
  • Complete training activities and pass minimum job performance standards
  • Follow company general rules of conduct and code of ethics
  • Motivate sales associates to grow the store sales and profitability using suggestive selling techniques
  • Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines
  • Other duties as assigned

Required Skills and Qualifications:

  • Candidate must have customer service experience
  • Able to perform multiple tasks at one time
  • Read, understand, and speak English at an eighth grade level
  • Comprehend and perform basic math skills
  • Understand, comprehend, and perform basic computer and point-of-sale skills

Benefits:

Mapco Express offers a competitive salary of $60,000 per year, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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