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Sales Associate II

2 months ago

San Antonio, Texas, United States Tapestry Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Tapestry, Inc. As a Sales Associate II, you will play a critical role in delivering exceptional customer service and driving sales results in our luxury retail environment.

Key Responsibilities
  • Provide personalized service to customers, building strong relationships and ensuring a positive shopping experience.
  • Stay up-to-date on fashion trends, product knowledge, and competitor activity to effectively communicate with customers and drive sales.
  • Work collaboratively with the management team to achieve sales goals and implement effective sales strategies.
  • Maintain a clean and organized store environment, adhering to Coach standards and ensuring a seamless customer experience.
  • Process customer transactions efficiently and accurately, handling purchases, returns, and exchanges with a high level of professionalism.
  • Participate in visual merchandising efforts, maintaining a visually appealing store environment that showcases our products in the best possible light.
Requirements
  • 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • High school diploma or equivalent; college degree preferred.
  • Basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, with high retail traffic and sales days.
Competencies
  • Drive for Results: Consistently meets or exceeds sales goals and targets.
  • Customer Focus: Prioritizes customer satisfaction and builds strong relationships.
  • Creativity: Develops innovative sales strategies and approaches to drive results.
  • Interpersonal Savvy: Effectively communicates with customers, colleagues, and management.
  • Learning on the Fly: Adapts quickly to new situations and challenges.
  • Perseverance: Demonstrates resilience and determination in the face of obstacles.
  • Dealing with Ambiguity: Thrives in a fast-paced, dynamic environment.