Maintenance Services Technician
3 weeks ago
About the Role
The Facilities Support Specialist role at TES Staffing offers a unique opportunity to work with Western NY's top companies and gain experience in facilities and operations. As a Facilities Support Specialist, you will be responsible for responding to service requests, creating and assigning work orders, and monitoring building systems.
About the Position
- Salary: $18/hour Firm
- Location: Collegetown Rochester NY
- Hours: Thursday, Friday, Saturday and Sunday - 6am-2:30pm
Key Responsibilities
- Respond to service requests via phone and online platforms.
- Create, assign, and dispatch work orders to appropriate teams.
- Monitor building systems and address alarms promptly following protocol.
- Assist with operational troubleshooting and prioritize critical tasks.
- Maintain detailed logs of maintenance and facility activities.
- Provide support during emergency situations and prepare related documentation in National Incident Management System (NIMS).
- Manage critical facilities information, including absences, on-call lists, and operational schedules.
- Manage CSC Control Center (comprehensive management program which houses critical facilities information – absences, shutdowns, staff work location, weekend and holiday hours, after hours, on-call, off-site, elevator, fire panel, vehicles list, critical phone numbers, waste/recycling).
Requirements
- At least 1 year of relevant experience in customer service or facilities support. Dispatching is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent problem-solving and communication skills.
- Ability to remain calm under pressure and meet deadlines.
- High school diploma required; higher education preferred.
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