Zero Trust Escalation Engineer, Advanced Troubleshooter

7 hours ago


San Francisco, California, United States Cloudflare, Inc. Full time
About Cloudflare

Cloudflare, Inc. is a pioneering technology company dedicated to making the Internet a faster, more secure, and more accessible platform for all. With a mission to build a better Internet, the company has created one of the world's largest networks, protecting and accelerating millions of websites and Internet properties.

Our team is committed to developing innovative solutions that address the complex challenges of the digital landscape. We're looking for a seasoned professional to join our Zero Trust team as an escalation engineer.

The Role

As a Zero Trust Escalation Engineer, you will be responsible for troubleshooting and resolving the most complex issues related to our Zero Trust product portfolio. Your expertise will be essential in collaborating with multiple teams to identify root causes, develop solutions, and implement operational improvements.

You will communicate updates and estimated resolution times to stakeholders, including senior management. Your ability to work with a wide range of advanced troubleshooting strategies and tools will be crucial in reproducing and solving complex problems.

Key Responsibilities
  • Collaborate with multiple teams to troubleshoot and resolve complex issues
  • Develop solutions and implement operational improvements
  • Communicate updates and estimated resolution times to stakeholders
  • Work with advanced troubleshooting strategies and tools
  • Contribute to the enhancement of operational efficiency
What We're Looking For
  • Depth of knowledge in our Zero Trust product portfolio and technologies
  • Demonstrable experience with network-related software and underlying Internet technologies
  • Experience working with man-in-the-middle TLS terminating proxies
  • Knowledgeable of DNS over HTTPS (DoH), DNS over TLS (DoT), and related DNS protocols
  • Proven track record in tracking and solving problems within complex and distributed environments
  • Experience capturing and analyzing network data captures to troubleshoot network-related issues
  • Strong experience in writing scripts or actual code, ideally in languages such as Python, Rust, or Go

Compensation may be adjusted depending on work location, and this role is eligible to participate in Cloudflare's equity plan. We offer a complete package of benefits and programs to support you and your family, including health and welfare benefits, time off, and more.



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