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Customer Service Ambassador

1 week ago

Las Cruces, New Mexico, United States OneMCI Full time

About the Role

OneMCI is seeking a highly motivated and customer-focused individual to join our team as a Inbound Customer Service Agent. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving issues in a timely and professional manner.

This position requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities.

You will be responsible for handling inbound customer contacts, resolving issues, and providing solutions that meet or exceed customer expectations.

We are looking for someone who is enthusiastic, proactive, and dedicated to providing outstanding service to our customers.

Key Responsibilities:

  • Handle inbound customer contacts in a courteous and professional manner
  • Resolve customer issues and provide solutions that meet or exceed customer expectations
  • Utilize knowledge base and training to accurately answer customer questions and follow all required scripts, policies, and procedures
  • Escalate customer issues to the appropriate staff and management for resolution when necessary
  • Maintain accurate records and documentation of customer interactions