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Cashier Assistant

2 months ago

Youngstown, Ohio, United States Michaels Stores Full time
About the Role

We are seeking a skilled Cashier to join our team at Michaels Stores. As a Cashier, you will be responsible for providing exceptional customer service, ensuring a fast and friendly checkout experience, and maintaining store recovery standards.

Key Responsibilities
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on benefits of Rewards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process.
  • Support shrink and safety programs.
  • Assist with Omni channel processes.
  • Acknowledge customers, help locate product, and provide solutions.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Requirements

Retail and/or customer service experience preferred. Applicants in the U.S. and Canada must satisfy federal, state, provincial, and local legal requirements of the job.