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Personalized Support Specialist
3 weeks ago
Job Overview:
">Cedarhurst Senior Living seeks a Personalized Support Specialist to join our team. As a key member of our community, you will be responsible for delivering exceptional customer service and personalized support to our residents, staff, and visitors.
">Key Responsibilities:
">- Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
- Monitor the community's entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
- Regularly engage with residents, helping them feel valued and cared for.
- Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed.
- Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director.
- Submit all work order requests to Maintenance on behalf of residents.
- Monitor emergency response system and fire alarm panel.
- Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing.
- Work well with others and take direction from management, as well as take initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
- Remain flexible and have the ability to work weekends, when necessary.
- Occasionally lift and/or move up to 200 pounds with assistance.
- Perform other job-related duties as assigned by Management staff.
Requirements:
">To be successful in this role, you will need:
">- Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
- Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable.
About Us:
">Cedarhurst Senior Living is dedicated to providing exceptional care and services to our residents. Our team is committed to exceeding expectations and delivering outstanding results.
">Benefits:
">We offer a comprehensive benefits package, including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) Plan with company match (after 1 year of service).
">Equal Employment Opportunity:
">Cedarhurst Senior Living is an equal employment opportunity employer and welcomes applications from diverse candidates.
