Specialty Merchandise Associate
4 weeks ago
As a Specialty Merchandise Associate at Food Lion, you will be responsible for providing exceptional customer service within the Center Store (Grocery) Department. Your primary goal will be to maintain high standards of customer satisfaction while maximizing sales and minimizing shrink through proper utilization of standard practices.
Key Responsibilities
Maintain a positive and enthusiastic atmosphere, focusing on fast, friendly, and accurate customer service to create a positive shopping experience
Provide courteous and helpful assistance to other associates
Ensure proper product levels, backroom inventory, and shelf conditions are maintained according to standard practice
Maintain shelf allocations according to plan-o-grams and ensure back stock is properly maintained
Work new items and tags within one week of receiving them and refer to plan-o-grams for proper placement
Adhere to company policies and guidelines for ordering, receiving, preparation, conditioning, and displaying merchandise
Utilize company tools such as ACIS and CAO
Maintain a complete understanding of and adherence to company guidelines, policies, and standard practices
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Report all associate and customer accidents in accordance with established Food Lion procedures
Ensure compliance with local, state, and federal regulations
Wear the Food Lion uniform and maintain a neat and clean appearance while adhering to the Food Lion dress code
Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses
Perform all other duties as assigned
Requirements
High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication, and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Ability to push or pull 2000 pounds using a pallet jack
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
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