Customer Service Liaison

2 weeks ago


Leander, Texas, United States Gateway Community Health Center Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Liaison at the Gateway Community Health Center. As a key member of our front-line staff, you will play a vital role in ensuring that our patients receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and callers, responding to routine inquiries and requests for information.
  • Direct telephone calls to appropriate departments or individuals, taking messages and pages as necessary.
  • Act as a patient advocate, facilitating access to care and addressing patient needs in a timely and efficient manner.
  • Develop and maintain a working knowledge of Center functions, including sites, services, hours of operation, registration procedures, and appointment protocols.
  • Collaborate with Center departments to address patient needs, providing clear and concise information and resolving issues in a professional and courteous manner.
  • Perform data entry and other clerical duties, including filling, computer data entry, and simple mathematical computations.
  • Assist with the processing of incoming faxes and records patient information accurately and completely.
  • Participate in staff development trainings and assist in the training of other employees as needed.
Requirements
  • High school diploma or equivalent required; two years of experience in data entry and general office work preferred.
  • Typing speed of 45-50 wpm required; bilingual in English and Spanish preferred.
  • Excellent organizational and grammatical skills, with the ability to communicate effectively in both English and Spanish.
  • Able to work effectively with others, manage time efficiently, and maintain confidentiality of information.


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